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Product Details

• Store Address & Collection

  • Store Collection (Online orders)

    • Checkout cart and complete payment
    • Contact us via whatsapp for collection (+65 92366699)
    • Provide email confirmation/invoice upon collection
    • All collection must be done within 7 days upon purchase

     

    Store Address

    • 1 Tampines North Drive 1 #03-24 Singapore 528559 (Near Lobby 7)
    • Open on Mon to Sat 1PM - 630PM
    • Closed on Sun & Public Holidays

     

    SG Tourists

    • Deliver to your hotel within the same day or next day for a small fee
    • Please whatsapp your orders to +65 9236 6699

• Local / International Shipping

  • Local orders

    • Local orders will be delivered by J&T Express.
    • An email confirmation will be sent once your order has been shipped
    • Orders will be delivered within 1-3 business days. In case of missed delivery, a 2nd delivery will be made.
    • If your order has not arrive within 5 working days from date of purchase, please contact us and we will assist you further.
    • Track parcel status here: J&T Express

      

    Tourists in Singapore

    • Deliver to your hotel within the same day or next day for a small fee.
    • Please whatsapp your order to +65 9236 6699.

     

    International orders

    • International orders will be shipped via Fedex.
    • For overseas orders, item prices will exclude local tax.
    • Shipping confirmation email will be sent once your order is shipped.
    • Orders will be delivered within 2-7 working days (subjected to custom clearance).
    • Track parcel status here: Fedex.com

      

    Additional International Shipping Information

      

    Do you ship to my country?

    • We deliver to almost all countries worldwide via Fedex. You will be able to select the option at checkout.

      

    How much is shipping?

    • Shipping fees will be reflected at checkout.

     

    Can I change the shipping address?

    • For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
    • If you have made a mistake with your shipping details please contact us immediately and we will try to amend them.
    • Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

     

    Do I pay customs & import charges for international orders?

    • Any customs or import duties are charged once the parcel reaches its destination country.
    • These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise on the cost, as customs policies and import duties vary from country to country.
    • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
    • Please note - we cannot undervalue orders, or mark them as a gift.

     

    How long does shipping take?

    • Southeast Asia: 1-3 working days
    • Other part of Asia: 3 -5 working days
    • Europe/USA: 4-7 working days.
    • Other part of the world: 5-7 working days

• Exchange Policy

  • By purchasing on our website, you agree to the following terms & conditions.

    All sales are final. No returns/refunds/cancellation are accepted.

     

    Exchange are only allowed if all the conditions are met:

    • applicable for local orders only
    • change of size for the same product or design from the same brand
    • exchange has to be done within 7 days from the time you receive the item
    • item must is in its original condition received (new, unworn, unscented, unwashed, unaltered, with packaging and tags intact)
    • $5 shipping fee is applicable for the new item to be mailed to you

     
    Kindly email to sales@originalfook.com and state your order number during the request. Any exchange requested after the timeframe will not be accepted. 

    You can choose to mail back the item or exchange at our office directly. The return address will be provided after your exchange request has been approved. We will not be liable for any lost mail if you return the parcel using non trackable shipping.

    We reserve the rights to reject any exchange if any of the conditions are not met and any final decision lies in the management of ORIGINALFOOK Store Pte Ltd.