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Product Details

• Pick Up / Self Collection

  • How to arrange for self collection:

    • Add items to cart and send screenshot to 92366699
    • Choose preferred location, date and time
    • Make payment upon collection
    • Orders placed on online are not eligible self collection

     

    Showroom / Warehouse (via appointment):

    • 1 Tampines North Drive 1 #03-24 Singapore 528559 (Free 3hrs Parking)
    • Mon, Tues, Wed, Fri: 130pm to 6pm
    • Thurs: 130pm to 430pm
    • Sat: 130pm to 5pm
    • Sun & PH: Closed

     

    Other collection points (via appointment):

    • Punggol Soo Teck Lrt Station (Gantry)
    • 260C Punggol Way Singapore 823260 (Lift lobby)
    • Mon & Thurs: 730pm to 930pm

• Local / International Shipping

  • Local orders

    • We deliver within Singapore via Ninjavan and J&T Express
    • You will receive a dispatch confirmation email with the tracking details once your order has been shipped
    • Receive your order within 2-4 working days. In case of missed delivery, re-delivery will be attempted
    • If your order do not arrive after 6 working days from date of purchase, please contact us and we will assist you further
    • Track parcel status here: Ninjavan or J&T Express

    International orders

    • We deliver to almost all countries worldwide via FedEx International Economy
    • Shipping fees will be calculated at checkout
    • You will receive a dispatch confirmation email with the tracking details once your order has been shipped
    • Receive within 2-8 working days subjected to individual countries and custom clearance
    • Track parcel status here: Fedex.com
    • Full details on shipping and customs and import charges can be found in here: International Shipping FAQ

• Exchange Policy

  • By purchasing on our website, you agree to the following terms & conditions.

    All sales are final. No returns/refunds/cancellation are accepted.

     

    Exchange are only allowed if all the conditions are met:

    • applicable for local orders only
    • change of size for the same product or design from the same brand
    • exchange has to be done within 7 days from the time you receive the item
    • item must is in its original condition received (new, unworn, unscented, unwashed, unaltered, with packaging and tags intact)
    • $5 shipping fee is applicable for the new item to be mailed to you

     
    Kindly email to sales@originalfook.com and state your order number during the request. Any exchange requested after the timeframe will not be accepted. 

    You can choose to mail back the item or exchange at our office directly. The return address will be provided after your exchange request has been approved. We will not be liable for any lost mail if you return the parcel using non trackable shipping.

    We reserve the rights to reject any exchange if any of the conditions are not met and any final decision lies in the management of ORIGINALFOOK Store Pte Ltd.