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Product Details

• Pick Up / Self Collection

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    How to self collect?

    • Whatsapp +6592366699 to arrange for time and date
    • Payment upon collection
    • Orders placed on web not eligible self collection

     

    Office/Warehouse (via appointment):

    1 Tampines North Drive 1 #03-24, TSPACE, S(528559)

    • Mon to Fri: 130PM - 6PM
    • Sat: 130PM - 5PM
    • Closed on Sundays & Public Holidays

     

    Other Collection Points (via appointment):

    260C Punggol Way S(823260)

    • Mon-Sun: 730PM - 9PM

     

    MRT Stations (Tuesday & Thursday):

    Eunos, Paya Lebar, Bugis, Cityhall

     

• Local / International Shipping

  • SINGAPORE ORDERS

     

    Upon receiving your orders, it will be dispatched the next working day to our external delivery partners: NinjaVan or J&T Express

    Thereafter, an email with the tracking number will be sent to you.

    Fast Shipping + 100% delivery success. In the event that your order(s) do not arrive after 7 working days from date of purchase, please contact us at 92366699 and we will assist you further.

     

    For any special requests, please place order directly by texting us at 92366699.

     

    • 1. Ninjavan (Tracking starts with NVPSTXXXXXXXXX)

    Courier shipping service with tracking. Deliver to doorstep within 2-5 working days upon dispatch. Real-Time tracking. SMS notification with OTP will be sent before delivery. In the event that no one is available at the point of delivery, you can arrange for redelivery (2 attempts). Track your parcel: www.ninjavan.co

     

    • 2. J&T Express (Tracking starts with OXXXXXXXXXXXXX)

    Courier shipping service with tracking. Deliver to doorstep within 2-5 working days upon dispatch. Real-Time tracking. SMS notification with OTP will be sent before delivery. In the event that no one is available at the point of delivery, you can arrange for redelivery (2 attempts). Track your parcel: app.jtexpress.sg/track.html

     

    Delays in deliveries may occur during peak period, long weekends or public holidays. We seek your understanding.

     

    INTERNATIONAL ORDERS

     

    • 1. Fedex Express Shipping

    We ship worldwide. Shipping cost will be calculated upon checkout. Orders will be packed and dispatched within 1-3 working days to the shipping service provider, Fedex. Thereafter, an email with the tracking will be sent to you.

    Delivery time varies from 3-6 working days depending on countries and custom clearance. Real-Time tracking available on fedex.com. Please indicate in the order if you prefer a lower value to be declared. We will not be not liable for any custom tax that may incur.

• Exchange Policy

  • By purchasing on our website, you agree to the following terms & conditions.

    All sales are final. Returns/refunds/cancellation are not accepted.

     

    We allow size exchange for the same item purchased if all the following conditions are met:

    1. New. Unworn/unused
    2. With original packaging and tags attached
    3. Within 12 days from date of purchase

     

    In the event that the item you wish to exchange is not available, you may exchange for another product of the same brand with the same value or higher. We are not able to refund any balance if the exchanged value is lower.

    Exchange can be done at our office. Do make an appointment with us. Additional S$5 will be charged for your item(s) to be mailed out for exchange done by postage.

     

    We reserve the rights to reject any exchange if any of the conditions are not met and any final decision lies in the management of ORIGINALFOOK.

     

    Thank you