Upon receiving your orders, it will be dispatched the next working day to our external delivery partners: NinjaVan or J&T Express
Thereafter, an email with the tracking number will be sent to you.
Fast Shipping + 100% delivery success. In the event that your order(s) do not arrive after 7 working days from date of purchase, please contact us at 92366699 and we will assist you further.
For any special requests, please place order directly by texting us at 92366699.
1. Ninjavan (Tracking starts with NVPSTXXXXXXXXX)
Courier shipping service with tracking. Deliver to doorstep within 2-5 working days upon dispatch. Real-Time tracking. SMS notification with OTP will be sent before delivery. In the event that no one is available at the point of delivery, you can arrange for redelivery (2 attempts). Track your parcel: www.ninjavan.co
2. J&T Express (Tracking starts with OXXXXXXXXXXXXX)
Courier shipping service with tracking. Deliver to doorstep within 2-5 working days upon dispatch. Real-Time tracking. SMS notification with OTP will be sent before delivery. In the event that no one is available at the point of delivery, you can arrange for redelivery (2 attempts). Track your parcel: app.jtexpress.sg/track.html
Delays in deliveries may occur during peak period, long weekends or public holidays. We seek your understanding.
1. Fedex Express Shipping
We ship worldwide. Shipping cost will be calculated upon checkout. Orders will be packed and dispatched within 1-3 working days to the shipping service provider, Fedex. Thereafter, an email with the tracking will be sent to you.
Delivery time varies from 3-6 working days depending on countries and custom clearance. Real-Time tracking available on fedex.com. Please indicate in the order if you prefer a lower value to be declared. We will not be not liable for any custom tax that may incur.
By purchasing on our website, you agree to the following terms & conditions.
All sales are final. Returns/refunds/cancellation are not accepted.
We allow size exchange for the same item purchased if all the following conditions are met:
With original packaging and tags attached
Within 12 days from date of purchase
In the event that the item you wish to exchange is not available, you may exchange for another product of the same brand with the same value or higher. We are not able to refund any balance if the exchanged value is lower.
Exchange can be done at our office. Do make an appointment with us. Additional S$5 will be charged for your item(s) to be mailed out for exchange done by postage.
We reserve the rights to reject any exchange if any of the conditions are not met and any final decision lies in the management of ORIGINALFOOK.