SHIPPING

Local orders

We deliver within Singapore via Ninjavan and J&T Express
You will receive a dispatch confirmation email with the tracking details once your order has been shipped
Receive your order within 2-4 working days. In case of missed delivery, re-delivery will be attempted
If your order do not arrive after 6 working days from date of purchase, please contact us and we will assist you further
Track parcel status here: Ninjavan or J&T Express

International orders

For overseas customers, item prices will not include local 7% tax
You will receive a dispatch confirmation email with the tracking details once your order has been shipped
Receive within 2-8 working days subjected to individual countries and custom clearance
Track parcel status here: Fedex.com

Additional International orders

We deliver to almost all countries worldwide via Fedex. You will be able to select the option at checkout

How much is shipping?

Can I change the shipping address?

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address
If you have made a mistake with your shipping details please contact us immediately and we will try to amend them
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address

Do I pay customs & import charges for international orders?

Any customs or import duties are charged once the parcel reaches its destination country
These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise on the cost, as customs policies and import duties vary from country to country
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes
Please note - we cannot undervalue orders, or mark them as a gift

How long does shipping take?