OF Grooming Strong Hold Pomade

Local orders

• Free Shipping on orders $50 or above.
• Local orders will be delivered by J&T Express.
• An email confirmation will be provided after your order has been shipped
• Orders will be delivered within 1-3 working days. If there is a missed delivery, a second delivery will be made.
• If your order has not arrived within 5 working days from the date of purchase, please contact us and we will assist you.
• Track parcel status: J&T Express

Tourists in Singapore

• We can deliver to your hotel lobby for a small fee
• Please whatsapp order to +65 92366699

International orders

• International orders will be shipped via Fedex.
• For overseas orders, item prices will exclude local tax.
• An email confirmation will be provided after your order has been shipped
• Orders will be delivered within 2-7 working days (subjected to custom clearance).
• Track parcel status: Fedex.com

International Shipping (FAQ)

Do you ship to my country?

• We deliver to almost all countries worldwide via Fedex. You will be able to select the option at checkout.

How much is shipping?

• Shipping fees will be reflected at checkout.

Can I change the shipping address?

• For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
• If you have made a mistake with your shipping details please contact us immediately and we will try to amend them.
• Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

Do I pay customs & import charges for international orders?

• Any customs or import duties are charged once the parcel reaches its destination country.
• These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise on the cost, as customs policies and import duties vary from country to country.
• The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
• Please note - we cannot undervalue orders, or mark them as a gift.

How long does shipping take?

• Southeast Asia: 2-3 working days
• Other part of Asia: 3-5 working days
• Europe/USA: 4-7 working days.
• Other part of the world: 5-8 working days

By purchasing from our website, you agree to the following terms and conditions. All sales are final. We do not accept cancellations, returns or refunds.

Exchange is allowed if all of the following conditions are met:

• Applicable for orders shipped within Singapore
• Exchange must be done within 7 days from order received
• Size change for the same product or other designs from the same brand
• The item must be in its original receiving condition (new, unworn, odorless, unwashed, unaltered, with packaging and tags intact)
• A $5 fee is required to reship the replacement item

 
To request an exchange, please email sales@originalfook.com and include your order number or whatsapp +65 92366699. Exchange requests submitted after the deadline will not be accepted.

You can return the item via mail or exchange it in our store. If you return the product by non-trackable shipping, we will not be responsible for any missing mail.

We reserve the right to reject any exchange if any of the conditions are not met, and the final decision rests with the management of ORIGINALFOOK.